Successfully Managing Customer Relationships

     By Megan Colby, Assistant Production Director

When your competitor is attempting to attract new customers, where do those customers come from? Make sure YOUR customers don’t become THEIR customers, by providing the best service! Here are a few suggestions to help keep your company fresh in your customers’ minds:

1. Keep In Touch: Always respond to emails and return phone calls in a timely manner. Communication is vital for customer satisfaction.
   
2. Ask For Feedback: You can use brief printed, telephone, or online surveys to find out what your customers think about your products and services. Be sure to respond to any complaints, and thank your customers for their time.
   
3. Exceed Your Customers Expectations: Give them what they’re paying for, but add value by doing a little extra without charging for it.

If customers are pleased with your service, they will refer friends, family, and co-workers. This word of mouth advertising can be extremely profitable without costing you a penny!

Seasonal Spin

Don't fall behind on your audio marketing. Rake in the business with these ideas.

- The fall season brings crisp air, changing leaves, and football. Ask your writer about including a fall theme and take advantage of the season.

- Sponsor a school supply or canned food drive for local families in need and tell customers where they can donate.

- Don't forget, the holidays are just around the corner. Let callers know about special offers, hours changes, or special days you will be open or closed.

Meet Rosie Sayan

Customer Service Liaison

By Luisa Henkle, Staff Writer

If you’re lucky enough to meet our Peruvian Princess, Rosie Sayan, you’ll be in for a sweet surprise. Her multi-cultural background and bilingual skills have given her the impressive ability to determine what Latin country people are from just by listening to them speak. Patient and cheerful, Rosie has an ease of communicating and helping orchestrate a melodious production. 

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Refer A Friend

For any referral that subscribes to our on hold messaging service, you'll earn a $50 Amazon gift card. Click below to email your referral. Thank you for helping us grow.

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By Julie Clark, Staff Writer

Professional basketball…On-Hold Messaging...And the Emmys...What do these three things have in common? Professional voice talent Marc Zumoff.  With hard work and a lot of dedication, Zumoff fulfilled his childhood dream doing what he loves most; using his voice.  Get to know the man behind the voice.

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The 3 E's of Effective On Hold Messaging

     By Beth Tenney, Staff Writer

Educate, Enlighten, and Entertain your callers with the following tips from the creative team at AMS.

1. While your customer is holding, answer some of their common questions and tell them about any upcoming company events. Direct them to your web site for more information.
2. Use fun facts and trivia questions to keep the interest level high and grab their attention. We've got lots of great ideas ideal for any industry.
   
3. Set the right mood with music that reflects your brand. Perhaps add sound effects to bring your message to life.

AMS will craft the right blend of message delivery and musical accompaniment to create a truly unique caller experience. For more ideas for your next on hold messaging production, visit our Tips, Tricks, & Best Practices web page.