Features: AMS Acquires Audio Marketing Systems
New Team Members | Customer Service
Welcome to HoldTime News brought to you by Audio Messaging Solutions. This issue will provides info. on products and services to help grow your business, the latest company news, and helpful hints you may find useful.
AMS Acquires Audio Marketing Systems Inc.
AMS LLC announces the acquisition of Los Angeles based Audio Marketing Systems, Inc. message on hold provider. Originally founded in 1980, Audio Marketing is one of the first message on hold companies in the nation. President Rick Hodges is the past Chairman of the International On Hold Messaging Association (OHMA) and is revered as one of the pioneers of the industry.

We welcome our new Audio Marketing west coast customers including Sunrise Medical, Kabuki Restaurants, AM PAC, American Eagle Wheel, Arden Realty, Byram Healthcare, Consolidated Reprographics, Fast Undercar Parts, Harrington Plastics, Kimley-Horn & Associates, Partnership Health Plan of California, The Restaurant Business Inc., and many other successful organizations throughout the western United States.
New Team Members
Expanding Our Studio Staff
We'd like to introduce you to our newest AMS team members. Welcome Maggie Donaghue to our studio department. Maggie joins us from the Connecticut School of Broadcasting where she was tops in her class, specializing in digital audio editing and engineering. Nian Fiedler joins us from Foundry Studios in Seattle, Washington where he mastered vocal and music recording using the latest audio software on the market. Doron Smith works side by side with Nian in audio engineering and production delivery. Doron has an extensive background in audio enhancement formerly working with the public school system and several church organizations in the media department.

New Creative Team Member
We would also like to welcome Denise English, who joins us from the recent acquisition of Audio Marketing Systems. Denise is a 10 year veteran in the Message On Hold industry and is the driving force behind the creative writing and customer service departments from Audio Marketing Systems. Denise earned her BA in film and script writing from California State University Northridge. Based in the Los Angeles area, Denise enables AMS to extend it's hours to better support our west coast customers.
 
Customer Service, The Key To Retention
Making a great first impression is the first step to providing great customer service. In today's challenging marketplace, it is more important than ever. Many businesses pay great attention to the image they present when a customer walks through the front door. But what about the other front door?...your phone calls. How does your receptionist answer the phone? What does your auto attendant greeting sound like? Is it professional or is an employee stumbling through a series of random prompts? Phone calls can create a lasting impression. Call your business, if you don't like what you hear, call us and we can help.

Here are a few strategies for offering outstanding customer service at the front line.

  • Be a customer advocate by anticipating what a customer may need. Uncover additional opportunities by asking questions and be a good listener.

  • Be knowledgeable about your products and services and apply that knowledge on behalf of the customer. Always follow through on commitments to show integrity and build trust.

  • Go beyond the smile factor by asking thought provoking questions, listening to the answers, and offer relevant solutions.

  • Demonstrate a can do attitude and exercise positive body language.

  • Everyone can make a mistake, so take responsibility, apologize for the error, make the customer happy.
Companies invest heavily to attract new customers and it is just as important to invest in keeping them. Great customer service ensures lifetime customers.